Ticketing and Customer Service Specialist

Since opening its doors in 2001, Joonbug has become the nation’s leading producer of nightlife events and promotions. Joonbug serves as a brand ambassador for trendsetters, travelers, natives, and newcomers, presenting an insider’s guide to users pursuing cutting-edge dining, entertainment, and nightlife encounters on any given night within any landmark city. Our company strives to provide once-in-a-lifetime experiences.

Joonbug seeks a full-time Ticketing and Customer Service Specialist in our New York City office. We seek true believers and hospitality careerists who can grow with us! This person will be responsible for finding and managing ticketing relationships for our events and some help with admin work: a positive culture leader and a team player in the office.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Uploading of events to various sales channels (Eventbrite, POSH VIP, etc)

Optimizing and marketing all events for the campaign

Knowledge of boosting events on Eventbrite and ranking rates on sites

Researching websites and various outlets in respective markets to upload/broadcast our events on

Coordinating influencers with our promotions department.

QUALIFICATION REQUIREMENTS:

-NOT A REMOTE JOB MUST WORK IN OFFICE LOCATED IN MIDTOWN MANHATTAN

Ticketing:

Familiarity with event ticketing platforms, broadcasting tools, and ticketing software.

Basic knowledge of troubleshooting tech issues related to integrations and platform connections

Comfort working with different ticketing and broadcasting platforms, with the ability to quickly learn and navigate varied user interfaces.

Be a tech nerd to analyze ticketing websites and figure out how to post our events best and to boost our events on these platforms.

Admin/Customer Service:

Assisting customers with basic inquiries about our events

Minor data entry

Assisting our Director of Operations with minor tasks

Important Stuff:

A flexible schedule is mandatory- work varied shifts to include days, nights, weekends, and holidays.

Exceptional organizational and time management skills with rigorous attention to detail

Extroverted, self-motivated, and resilient with strong problem-solving skills

Ability to handle high-pressure situations with confidence in a fast-paced environment

Excellent customer service, verbal and written communication skills

Candidates must live within the Tri-State area, with the ability to efficiently travel to and from the NYC office

Basic Microsoft Office skills with solid proficiency in spreadsheet applications