The Landing - Housing Case Manager

POSITION TITLE: The Landing Housing Case Manager (Bilingual English/Spanish preferred)

REPORTS TO: Direct Services Program Manager

SALARY: $25.00-$25.50 per hour, DOQ full position range $25.00 to $27.68 per hour.

BENEFITS: Full benefits package including: medical, dental, vision, holidays (90 hours per fiscal year, days chosen by employee), vacation (2 weeks per year- accrued per hour worked), and sick leave (12 days/years accrued per hour worked). 401k contributions after 1 year of employment.

HOURS: Full time 35 hours per week; typically, Monday-Thursday 9:00AM – 5:00PM, Fridays 9:00-2:00PM. Occasional nights/weekends.

LOCATION: This position is based out of our West Olympia location.

About Us: Family Support Center of South Sound is a nonprofit 501c3 multi-service agency located in Olympia, Washington, founded in 1992 to provide families and survivors of domestic violence, sexual assault, stalking, and human trafficking with coordinated supportive services in one centralized location with the mission, “Working Together to Strengthen All Families and Survivors”. Family Support Center seeks to build strong, healthy, safe, and hopeful families through collaborative programs and services, with the goal to reduce the impacts of family and child poverty, homelessness, and family violence in the South Sound community.

Position Summary: The Landing Housing Case Manager will work with families residing at The Landing, Family Support Center’s 62-unit affordable housing property supporting households in the application/voucher process, assisting during lease up and initial move in, and provide ongoing case management to support households in setting and achieving goals which promote long term housing stability. It is expected that this position will maintain a caseload of 30-35 households, and will collaborate with the team of Family Support Center staff, community partners and the onsite property manager to meet the needs and goals of the families served.

Preferred Skills & Experience:

● Bilingual English/Spanish

● Experience: A minimum of 1 year of experience working directly with families providing case management/ home visitation /advocacy/resource and referral or related work experience

● Technology: Computer literacy; Proficiency in the use of Microsoft office programs

● Education: Bachelor’s degree in social services or related field. May substitute education for comparable work experience.

● Local work experience; familiarity with Thurston County social service resources

● Experience working with diverse populations, providing crisis intervention, advocacy and case management

● Understanding and familiarity with best practices such as harm reduction, trauma informed care, low barrier services, housing first, and progressive engagement

● Experience working with survivors of domestic violence, sexual assault, stalking or human trafficking

● Transportation: Must have Washington State Driver’s License, insured personal vehicle and be willing to travel locally

Licenses and Other Requirements:

● Ability to pass a comprehensive background check

Primary Responsibilities:

● Maintain a caseload of 30-35 families with children and survivors of domestic violence residing at The Landing property.

● Support with the initial move in requirements for The Landing including, but not limited to, acquiring necessary documents, completing Housing Authority of Thurston County voucher applications, attending voucher briefings, connection with onsite property manager for lease up, move in check list, etc.

● Collaborate with each household to create a client-centered goal plan with clear action steps for meeting them. This plan should include an evaluation of the challenges that contributed to the client's housing crisis, strategies to address those challenges, an assessment of the client's strengths, and a focus on their personal goals.

● Utilize goal plan as an ongoing tool to guide case management service. Keep goal plan up to date and flexible to the needs and individual goals of each family.

● Meet with clients as often as necessary to evaluate progress in meeting steps in action plan, celebrate successes, provide comprehensive one on one support and \ advocacy to overcome challenges, and reassess and modifying goals as necessary to ensure success.

● Maintain accurate and thorough electronic files. Retain documentation and case notes of services provided as well as records that demonstrate the successful completion of goals. I.e.: copies of referral forms, completed housing applications, employment, or benefits applications; new hire letter, lease, etc.

Ensure required program documentation is maintained (homeless verification, income verification, HMIS release form etc.)

● Support households in accessing other Family Support Center programs and services in which they may be eligible for, in addition to community resources and supports.

● Remain knowledgeable about the project based voucher process, how to support households in requesting housing choice vouchers, etc.

● Be an advocate for households served when experiencing landlord/tenant challenges. Support households in having positive working relationships with onsite Property Manager.

● Work with households to comply with lease and voucher requirements in order to maintain their unit; this may include support with a budget to ensure the tenants rent portion and utilizes are paid on time, assistance with life skills such as maintaining cleanliness of the home, managing relationships with neighbors etc. documentation updates or appeal processes as needed, etc.

● Work alongside onsite Property Manager to create an inviting, family friendly environment at The Landing. This may include planning community events and activities to engage tenants living at The Landing.

● Support families in enrolling children in local schools and/or early learning programs as requested by the family. Support families in identifying and addressing barriers to school attendance. Develop and maintain relationships with faith based communities, schools, and other community partners who provide support to low income families; coordinate family services between multiple providers.

● Represent Family Support Center at community meetings including such as Homeless Housing Hub, Local Planning Area, and Coordinated Entry.

● Participate in the agency’s on-call rotation to provide backup support to Pear Blossom Place Family Shelter; approximately 1-2 weeks per year.

● Other duties as assigned

To apply for this position, please reply to this posting with your professional resume, cover letter, and contact information for three professional references. You may also fax documents to 360-943-1139 ATTN: Hiring, or mail them to Family Support Center of South Sound 3545 7th Ave SW Suite 200, Olympia WA 98502. No phone calls. Position open until filled.

Family Support Center is an equal opportunity employer and service provider. Family Support Center shall not discriminate against any person on the basis of any legally protected status including, but not limited to: age, citizenship, color, disability, health condition, ethnicity, marital status, national origin, religion, sex, or sexual orientation.