Account Specialist II (Bilingual French)

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist II in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job responsibilities

Works in a call center environment that requires 100% phone-based customer interaction

Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

Communicates with customers in a metrics-driven environment

Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

Takes ownership of each customer interaction while treating them with respect and responding with empathy

Works both independently and in a team environment

Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

Reading and speaking in both French and English fluently

Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face

Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment

High school diploma or GED

Preferred qualifications, capabilities, and skills

Ability to multitask using a computer and simultaneously provide customer support

Comfortable in a fast-paced, consistently changing environment

Previous experience working in a Hospitality, Restaurant or Retail industry

Have a passion for helping people by solving problems, presenting, and explaining solutions

Work ScheduleCandidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans