Project Coordinator
DescriptionPosition Overview:ProAmpac is seeking a project coordinator who ensures operational efficiency throughout the sales process, in order to grow new and existing business, while ensuring customer satisfaction. This position will work closely with Sales, Operations, Engineering, and Product Development to meet or exceed monthly sales quotas at the appropriate gross margin as a Team. The project coordinator also assists customers by answering questions and resolving problems. This position must excel at making great first impressions, building, and growing strong relationship, and enjoy finding and closing new opportunities.About the company:ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team!At ProAmpac, our culture is key to our long-term success. We strive to be authentic as we live out the heritage of our small business culture. We value the connections we’ve created, and our employees feel empowered in their shared efforts to innovate successfully. ProAmpac was founded on the idea that a focus on material science will drive innovative and sustainable solutions for our customers, supported by our five core values – Integrity, Intensity, Innovation, Involvement, and Impact – that foster a culture of speed, simplicity, and self-confidence.Our company is made stronger by challenging ourselves and each other, while we move what matters forward. With a focus on performance and a passion for our work, we are not bound by organizational hierarchy. We are committed to serving our customers and the communities in which we work and live.By joining us, you become an integral part of an entrepreneurial company in a fast-paced, exciting environment that provides varied opportunities for professional and personal growth.ProAmpac Perks:ProAmpac is building a wellness culture through its PRO360 initiative: An interactive, fully integrated wellbeing program designed to engage, encourage, and reward all team members on their personal pathway to better health, wealth, growth, and community involvement. Our goal is to ensure 100% of team members achieve a basic level of wellness. Additionally, subject to applicable eligibility requirements, we offer full-time employees a variety of benefits including:
Medical, dental and vision insurance
401(K) with exceptional company match
Generous paid time off (PTO), plus 11 holidays per calendar year
Free life and short-term disability insurance
Wellness, employee discount and rewards programs
Tuition reimbursement
Job Description:To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Responds to RFPs with a high degree of detail and in a timely manner. Negotiates on price, service, and terms. Communicates with customers and internal suppliers to provide product or service quotations and lead times.
Maintain a project list with details and updates.
Performs follow up on projects once quote has been submitted.
Be central point of contact for assigned projects for both internal and external questions.
Respond to customer inquiries either written or verbal in a timely manner including pricing ensuring documentation of all conversations.
Responds to incoming customer calls and inquiries regarding our product offering; dependent on size of opportunity, develops relationship to cultivate new and existing business as Project Coordinator or refers customer to appropriate National Account Manager.
Works closely with Sales, Product Development, Purchasing and Engineering to ensure pricing updates/changes are communicated to the proper group.
Provide product knowledge to customers within the realm of training provided.
Performs adequate handoff with customer service at purchase order receipt.
Report food safety concerns.
Seek out opportunities to improve customer relations with the goal of continuous improvement for ProAmpac Rochester.
Food Safety– Maintain a focus on food safety at all times, as outlined in our GMP policy under the guidance of SQF requirements.
Comply with all company policies, and all quality, environmental, health and safety policies as well as any regulatory or statutory requirements related to the position.
Qualifications, Education, and Experience:
Associate Degree or equivalent
1-2 years project experience
Ability to effectively manage customer relationships, promptly, respond to inquiries, ensure expectations are kept and managed.
Successfully manage a client base with competitive strengths, strategic planning and strong time-management skills.
Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, and Outlook email and calendar capabilities.
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
Occasional travel may be required.
This position requires on-site work, with attendance at our facility being necessary.
Key Competencies:
Ethical Conduct Problem Solving/Analysis
Technical Capacity Communication Proficiency
Work Environment:Work primarily in a climate controlled indoor environment with minimal safety/health hazard potential. Hearing protection, safety shoes and vision protection required.This role operates in a professional office environment that requires some exposure to a manufacturing environment. Employee is rarely exposed to non-toxic/nuisance smells from chemicals, airborne dust, moving mechanical parts, high noise levels and hot/humid environmental conditions in the manufacturing area during extremely hot summer months.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Employee is regularly required to stand; walk; use hands/fingers to type, hold, handle, or feel; and reach with hands and arms. The employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 10 pounds.EEO Statement:ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Job Category: SalesFull-Time