Senior IT System Analyst

The Senior IT System Analyst is responsible for leading the IT team and managing all IT and related business processes for Smiths Detection, Inc. (SDI). These responsibilities include technical support for all Smiths Detection Inc. computing devices, and associated. The Sr. IT System Analyst identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard SLT’s. They will respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. They will also support all SDI Projects and Initiatives as required to ensure successful implementation across SDI. The Sr. IT System Analyst will collaborate with vendors and service providers as required. Additionally, they will follow commonly used concepts, practices, and procedures of the help desk industry.Responsibilities: Provide Level 1,2, and 3 technical support to all SDI employeesReceive and log all phone calls, emails, and web forms within the service desk tracking system and attempt and resolve incidents or requests on first contactEvaluate issues by interpreting end-users problem descriptions to determine resolution or best course of actionManage tickets and tasks to SDI standards and ensure SDI SLT targets are metIdentify problem trends and report to IT Manager for further analysisProvide Level 2 and 3 on-site support to the business units in a professional and detail-oriented method, including desk side support and working directly with clients when it’s necessaryProvision and manage computing devices per the SDI standards and policiesSupport the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone supportAssist in creating and supporting the implementation of new technologies and services in Windows 10 & 11 and managing BIS initiatives and projects as requiredMonitor and ensure responses to incidents and service requests are within specified Service Level AgreementsProvide support to Manufacturing to environment for hand scanners, label printers and other manufacturing devices connected via networkProvide technical support and expertise to other Client Services Staff, regions, sites, /Businesses projectsAssist the IT managers in the creation, implementation and maintenance of policies, procedures, and associated training plansCreate/Maintain documentation as requiredSupport Asset Management for all Client Service devicesAvailability to travel to support other SDI locations as neededBackground:SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.