US Restaurant Technology Performance Manager

The US Restaurant Technology Support Team’s main goal is to support one of the Global Technology key pillars – Keep Systems Up and Running. This team provides support to our restaurants; aiming to identify enhancements needed to achieve the goal of delivering a greater technology performance and less reliance on help desk support. Support serves as the link between technology products and restaurants and is focused on continuous improvement of all elements of the US Technology platform.The US Restaurant Technology Performance Manager will:Implement a proactive restaurant success approach by working with the Data and Trends team to help identify restaurant health metrics and improve the success and growth for restaurants through their utilization of these metricsIdentify areas of improvement, respond to challenges or pain points, demonstrate value of improvement opportunities, and partner with Owner/Operators to meet their goalsServe as the team’s point of contact for changes of ownership, understanding and helping restaurants effectively make updates to technology during this periodResponsibilities:Establish and monitor data and metrics around restaurant performance success, creating, managing, and regularly reviewing restaurant assessment improvement initiativesPartner with Problem Management and Data & Analytics teams to identify high-performing stores and understand the key factors producing that success, and similarly for the lower 20% of stores to analyze what technology factors are leading to increased incidents or low-quality deployments and assess the impact to the businessCreate and implement clear plans and timelines for increasing restaurant success; partner with OTMs, OTPs, and Owner/Operators to successfully executeHave a thorough understanding of restaurant needs; drive strategy for identifying opportunities for growthMaintain an overview of restaurant health metrics, update status, and keep management and key stakeholders, including Owner/Operators, informed of progressProvide customized communication and content for each restaurant and work with those under monitoring to grow usage and product adoptionServe as Support Team point of contact for change of ownership technology assistance; understand needs and work to provide timely solutionsFoster positive and cooperative relationships through effective communicationProvide best possible service by understanding restaurant needs, pain points, and goalsBenefits eligible: Yes

Bonus eligible: Yes

Long term incentive eligible: Yes

The expected salary range for this role is $112,860.00 - $143,900.00 per year 

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.