Platform Product Owner - IT Infrastructure

Description3 Days Hybrid from any of our locations in RI, NJ, NC, TX or AZ Role is not relocation eligible. As the Platform Product Owner, you will be responsible for driving the stories, journeys, and/or experiences of a designated pod or product, while also maintaining the integrity of the product user journeys. You will create and manage the platform and/or product vision, strategy, and roadmap, working with all stakeholders to ensure that their needs and demands are a part of the prioritization process. You will work cross functionally as a part of the 'discovery' team to flush out concepts, create features, groom the 'master' backlog, and developing success and acceptance criteria for Pod stories. This role will also be responsible for maintaining the Pod budget.Primary responsibilities include

Work with customers, key partners, and colleagues to help to define a product vision and strategy that is aligned with the high-level product roadmap.

Work with team to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets.

Define product direction, prioritize and manage features that will deliver best of class experiences for Citizens stakeholders.

Research, troubleshoot, diagnose, and recommend solutions to increasingly complex business or technical problems.

Analyze user feedback and data from the existing digital platform and combine these insights with market analysis to drive product strategy.

Supports multiple projects with successful results and within reasonable timeframes. Understands and can explain project direction, approach, priorities, events and status to all project resources and business leaders. Ensure project deliverables are on time while meeting customer goals and expectations.

Other projects, duties and responsibilities as assigned.

Skills

Corporate Communications for our technologies

Knowledge base articles

Hosting user feedback session and out reach

Defining vision

Product back log management

Anticipating client needs

Overseeing development stages

Acting as primary liaison

Evaluation product progress at each iteration

Requirements

Previous working experience as a Product Owner for at least 2 years

Experience in SCRUM development, in-depth knowledge of agile processes and principles

Good communicational, organizational and presentation skills.

Good analytical and problem-solving skills.

English language in written and spoken form

Engagement in constantly making things better

Hours & Work Schedule

Hours per Week: 40

Work Schedule: M - F

Pay Transparency The salary range for this position is 133,040 - 199,560 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.02/28/2025