Relationship Manager - Defence Operations

Your New RoleWe have an opportunity to support a multi-year program to the Australian Defence Force working as a Relationship Manager/Process Analyst.The role primarily focuses on working with the customer, managing relationships and mapping out their processes. A love for working onsite, embedded with the customer is key to success in this role. There is no opportunity to work remotely.Other aspects of the role:Define and document user problems, needs and/or enhancements opportunities.Capture and model current and planned business processes.Conduct user liaison for ICT activities including software development.Coordinate and manage engagements with relevant stakeholders, including support teams, end users, and other involved in business analyst activities.Provide feedback on areas for improvement within existing business processes, and support Organisational Change Management. Contribute to, improve, and enable delivery and escalation processes.Support Change Management activities and the transition of solutions into production and operational use.Develop plans, procedures, work instructions, manuals and other technical documentation for use by target staff.