Consultant, Claim Product Management SRG

Who Are We?Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryClaimCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$79,400.00 - $130,900.00Target Openings1What Is the Opportunity?This position is responsible for the analysis of business needs, industry trends and best practices. Recommends opportunities to enhance process and operational standards. Assists with implementing and documenting business initiatives and process improvement projects. Provides technical solutions analysis, evaluation and documentation to assigned area. Serves as a subject matter expert on projects while partnering with information technology, business intelligence and finance to develop and/or update system requirements, communications, and workflow processes.As of the date of this posting, Travelers anticipates that this posting will remain open until January 31, 2025What Will You Do?

Claim Strategy:

Assists in the development and implementation of strategies to address and improve claim results.

Assists with vendor management in support of workflow and process improvement initiatives.

Claim Practices & Support:

Works with business managers to ensure that proposed workflow enhancements appropriately meet their needs.

Conduct testing in Claim Handling Platform to ensure system functionality and performance.

Utilize data analysis tools such as QlikSense, Microsoft Excel Pivot Tables, and MicroStrategy.

Leverage Trav AI for various analytical and operational tasks.

SharePoint design, maintenance and management.

May assist in the development of training materials and instruct users on strategies, processes and/or procedures.

Responsible for execution of financial management and control strategies

May serve as a contact and technical resource to field and business compliance and regulatory issues, program and/or procedural issues.

Business Process, Workflow and Technology:

Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflow, vendor products and services.

Supports workflow development and enhancements or modifies existing claim management processes.

Supports implementation of new workflow processes / procedures and vendor products / services.

May be required to participate in our Catastrophe Response Program which could include deployment away to assist customers in other states.

Leadership:

May provide assistance to less experienced Consultant.

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Bachelor’s degree preferred.

Experience with or knowledge of legacy claim systems and repositories, such as TIES and HOST.

Strong written communication skills.

Task-oriented with a strong focus on achieving goals.

Maintain a high level of organization to ensure all tasks are completed accurately and on time.

General financial acumen and analysis skills preferred.

General knowledge of claim processes and systems preferred.

Intermediate project management skills preferred.

Lead the Business

Align personal work goals and actions to the vision and business strategies

Implement change

Adopt enterprise culture

Lead Self

Exhibit courage, credibility and conviction

Communicate effectively

Influences others and appeals to reason and interests of involved parties

Apply critical thinking and judgment skills

What is a Must Have?

High school diploma or GED required with two years of work experience OR Bachelor’s degree required.

What Is in It for You?

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment PracticesTravelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .