Customer Support Assistant

Job Description:

Sharpcontra is seeking a detail-oriented and proactive Customer Support Assistant to join our team. In this role, you will provide essential support to customers, ensuring their inquiries, requests, and issues are addressed promptly and professionally. Your goal is to deliver an outstanding customer experience while supporting company operations.Responsibilities:Assist customers with inquiries, orders, and issue resolution via phone and email.Maintain accurate and up-to-date records of customer interactions.Process customer orders, returns, and refunds efficiently.Collaborate with internal teams to resolve complex customer concerns.Follow up with customers to ensure satisfaction and address outstanding needs.Provide product or service information and guidance to customers as required.Support administrative tasks related to customer accounts and reports.