Receptionist/Patient Services Representative Full Time

POSITION: Receptionist/Patient Services Representative

RESPONSIBLE TO: Practice Manager

JOB SUMMARY: With a customer service orientation, register patients, answer the telephone, prepare the office for the day, and schedule patient appointments collect payment at the time of service, post charges and payments and balance all transactions daily, schedule patient follow-up appointments, and facilitate referral requests and test scheduling.

EDUCATIONAL REQUIREMENTS:

High school degree required

QUALIFICATIONS AND EXPERIENCE:

Proven success asking for payment, making change, and balancing a cash drawer

Working knowledge of managed care

Familiarity with scheduling and rearranging appointments

Comfortable using email and interacting with Internet applications

Knowledge of word processing software

Proven experience handling patients/customers and dealing with conflict

Familiarity with scheduling and rearranging appointments

Ability to perform multiple and diverse tasks simultaneously