Front Desk/Dispatcher

Five Star AC and Heating Company is looking for a Front Desk/Dispatcher. You will be the lead person who answers the customer call, gathers customer information, schedules, and dispatches the service technician, follows up with the tech and ensures all necessary pictures and documents and information are gathered before they leave the site. The ideal candidate will be flexible, and able to work in a fast-paced environment, where quality and high achievement levels are important.

Scheduling and dispatching drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs

Relaying information such as work orders or other messages to and from work crews

Using telephones, or text messages to contact employees with good communication skills (in and out bound)

Speaking with supervisors or customers to resolve problems, requests for services or equipment

Preparing daily work such as schedules

Preparing work orders for crew or receiving work orders from work crews

Good computer skills

Being in charge of communications within company assigned territories

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

- Prior residential or commercial dispatching experience

- General office duties

- Phone and computer skills required

- HVAC experience a plus

- Experience in Service Titan a plus

- Ability to communicate effectively with customers - maintaining professional composure in all situations

- Data entry skills with an emphasis on accuracy

After 90 days:

Holiday pay for company identified holidays

Vacation and sick pay