Account Manager I, Fleet Solutions
Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Military encouraged to apply.Job DescriptionThe purpose of this job is to develop and provide focus on customer relationships, grow volume, manage attrition and respond to customers’ needs.
Grow and maintain current customer volume through customer relationships and follow through
Responsible for generating referrals from base customers and conducting in-person quarterly business reviews for top 50 customers to drive increased volume
Identify base volume customers with growth potential
Contact new base customers within 48 hours of account assignment to schedule personal introduction with current BDM
Perform volume usage analysis to increase domestic gallons
Provide solutions to ensure sales targets are not impacted
Manage customer attrition
Contact customers with a 20% or greater decrease in weekly volume as reported on the weekly volume report and schedule visits as needed
Other
Customized customer reporting
Customer support, education and training
Manage sales activity in Salesforce
Analyze and provide pricing/payment terms
Liaison with Credit Department for collections
Fraud review and recommendations to reduce risk
Process card issues
Report and analyze KPI’s
Attend weekly sales meetings in person
Qualifications
2 years of relevant industry sales, and/or customer service experience
High School Diploma or equivalent
Ability to travel within assigned region using own transportation
Good driving record
Ability to learn company systems and processes with training
Advanced Microsoft Office skills
Advanced CRM (preferred Salesforce), PRS, and other company software skills
Knowledge of fuel and trucking industry
Knowledge of company products and offering
Excellent written and verbal communication skills
Professional demeanor when communicating in person, email or phone
Ability to manage time and prioritize work
Highly organized with attention to detail
Ability to quickly learn new technology and use technology in all areas related to the role
Strong customer service skills with the ability to influence others and solve problems
Ability to work in a fast-paced, dynamic team environment
Ability to handle multiple tasks, meet deadlines, and work independently
Travel required less than 25%
General office work requiring sitting or standing for long periods of time
Ability to lift boxes weighing up to 30 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Additional Information
Full range of affordable benefits to include medical, dental, vision, life and 401K with match.
Weekly pay
PTO and company holidays