Tour Assistant, Alcatraz Night Tour

For your application to be considered for this position, please use this link to apply: https://jobapply.page.link/1sNpe

Organization Description:

Since 1981, the Golden Gate National Parks Conservancy (the Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Land’s End and the Presidio of San Francisco.

The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks in support of our vision Parks for All Forever. Join us.

Department Description:

The Visitor Programs and Services Department provides fee-based interpretive programs and other services to visitors in the Golden Gate National Recreation Area.

Position Overview:

The Golden Gate National Parks Conservancy is seeking a temporary Tour Assistant for the Alcatraz Night Tour and Alcatraz Behind the Scenes tour from now through November 8, 2025.

This is a temporary, 40 hour/week position with benefits.

This position is an excellent pathway for openings within the Alcatraz Night Tour as an Historical Interpreter and as a starting point for a National Park Service career.

The workweek is Tuesday-Saturday, 2:10-9:45 pm and includes any holidays that fall within the schedule. Any required holiday work is paid at double time.

Essential Functions and Responsibilities:

Welcome guests arriving on Alcatraz for the Behind the Scenes Tour and the Night Tour

Accompany guests and tour guide on 1.5-2 hour Behind the Scenes Tour, ensuring visitor safety and comfort and protection of Island’s natural and cultural resources.

Answer visitor questions about tour experience and Island history.

Deliver live boat narrations about Alcatraz history for visitors coming to the Night Tour

Deliver cell door demonstrations and/or short programs about Island history when sufficiently knowledgeable (training and coaching provided)

Assist National Park Service and visitors in medical/emergency situations (no medical training necessary)

Other duties as assigned.

Knowledge, Skills and Abilities:

Excellent customer service skills

Good public speaking skills

Genuine desire to work daily with large numbers of park visitors from all around the world.

Willingness to work flexibility and cooperatively as part of a team.

Demonstrated history of excellent attendance record at past jobs

Willingness to wear a Parks Conservancy uniform.

Education and/or Experience:

Minimum of high school diploma required.

Health and Safety:

It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.

Based on the current state of the COVID-19 pandemic, the Parks Conservancy requires all employees to be vaccinated and to provide proof of such vaccination as a condition of employment.

Physical Requirements and Work Environment:

Walking up and down the equivalent of a 13-story building several times per shift

Standing and walking for extended periods of time, particularly while assisting the 1.5-2 hour Behind the Scenes Tour

Being outdoors frequently in all weather conditions and indoors in non-centrally heated buildings (warm waterproof uniform clothing provided)

Extensive talking: interacting with visitors while providing information, answering questions, and potentially giving short history talks.

Taking a 15-minute ferry ride each way in all weather conditions.

Pay Rate/Benefits: $22.00 per hour (Grade 8), This is a full-time, temporary position with generous benefits which include: free medical, dental, and vision plans for employee and family, paid vacation time plus holidays, personal days, and sick days, a retirement plan with 3% employer contribution, Employee Assistance Program (EAP), employee discounts, and more.

For your application to be considered for this position, please use this link to apply: https://jobapply.page.link/1sNpe

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.