Customer Support Assistant

Job DescriptionWe are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team in Cincinnati, OH. In this role, you will be responsible for assisting customers with inquiries, resolving issues efficiently, and providing outstanding service. You will collaborate with internal teams to ensure a seamless customer experience and maintain a high level of customer satisfaction.ResponsibilitiesRespond to customer inquiries via phone and email in a professional and timely manner.Assist customers with orders, returns, and general product information.Resolve customer issues efficiently while maintaining a positive relationship.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to ensure timely resolution of customer concerns.Identify areas for process improvement and contribute to enhancing the customer experience.Adhere to company policies and procedures while handling customer interactions.