General Manager Paradise Bowls

About Us:

Paradise Bowls is a health-focused bowl and smoothie shop dedicated to providing our community with delicious, nourishing, and nutrient-dense meals. Our menu features fresh, high-quality ingredients for a variety of bowls, smoothies, and snacks designed to fuel a healthy lifestyle. As we grow, we’re looking for a motivated and enthusiastic General Manager to help lead our team to deliver excellent service and promote a healthy, vibrant environment.

Job Overview:

The Paradise Bowls General Manager is responsible for overseeing the day-to-day operations of two shops (Hermosa and Manhattan Beach) ensuring that everything runs smoothly from customer service to inventory management. This individual will lead the team to deliver an exceptional customer experience, ensure quality control of food and drinks, and manage all administrative and operational aspects of the business.

Key Responsibilities:

Team Leadership & Staff Management:

o Hire, train, and manage a team of employees, ensuring they deliver top-notch customer service and are well-versed in our menu offerings.

o Create staff schedules for two locations, ensuring adequate coverage during peak hours and holidays.

o Provide ongoing training, guidance, and motivation to team members and shift leads to foster a positive and productive work environment.

Customer Service Excellence:

o Ensure every customer receives friendly, prompt, and knowledgeable service.

o Address customer concerns or complaints quickly and professionally, always striving to enhance customer satisfaction.

o Promote the shop's healthy menu options and encourage repeat business through outstanding service.

Operations & Quality Control:

o Oversee food and drink preparation, ensuring all bowls and smoothies meet our quality standards for taste, presentation, and nutritional value.

o Maintain a clean and organized shop environment, adhering to health and safety regulations.

o Ensure all kitchen equipment is well-maintained and in good working order.

o Interface with repairmen, plumbers, contractors, handymen when necessary.

o Monitor stock levels and ingredients, ensuring freshness and availability.

o Setup menus in TOAST make price changes in system and on physical menus when needed.

o Daily visits to shops.

Inventory & Supply Management:

o Track inventory levels of fresh produce, packaged ingredients, and other supplies.

o Place nightly orders with suppliers, ensuring timely delivery of products and ingredients.

o Manage waste reduction strategies, maintaining cost efficiency while minimizing waste.

Financial Management & Reporting:

o Oversee the daily financial operations, including cash handling, sales tracking, and end-of-day reconciliation.

o Twice weekly bank deposits (Monday and Friday).

o Prepare and analyze sales reports, making recommendations for improvements or adjustments.

o Maintain budget oversight and ensure cost-effective operations.

Marketing & Promotions:

o Assist in creating and executing marketing campaigns to attract new customers and retain loyal ones.

o Collaborate with the team on promotional activities, events, and seasonal offerings.

o Maintain and engage with the shop’s social media presence, promoting new menu items and special offers.

Administrative Duties:

o Handle payroll, timekeeping, and other administrative tasks.

o Tip pool calculation.

o Ensure compliance with state and local health regulations along with company policies.

Qualifications:

At least three years of proven experience as a manager in the food and beverage industry in California.

Knowledge of California labor law (meals/breaks and OT.)

Experience working with minors is preferred.

A strong passion for healthy eating, wellness, and fitness is highly preferred.

Exceptional customer service and communication skills.

Ability to manage a team and work in a fast-paced, dynamic environment.

Strong organizational and time-management skills.

Basic financial knowledge and ability to manage budget-related tasks.

Knowledge of California food safety practices and health regulations.

Ability to use point-of-sale systems and basic software programs (e.g., spreadsheets, scheduling tools).

Toast experience preferred.