Production Manager - Flooring

Job Description

FCI of Redmond, WA is looking for a Production Manager to join our growing team. This critical role ensures that we deliver on our promise of providing the best customer experience in the flooring industry.

You will be responsible for overseeing the production process for all our flooring projects, ranging from half-day bathroom LVT installations to multi-week, whole-home hardwood installations that include sanding and finishing.

The core responsibilities for this role include:

- Work closely with the President, Office Manager, and future Design Associates after every sale is landed to ensure a complete understanding of the job.

- Source and order materials for each job, balancing the need for efficiency and profitability.

- Select and supervise the best installation team for each job.

- Ensure all materials are ready prior to starting each job. This may include painting, staining, or trimming materials in our warehouse and delivering materials to the jobsite.

- Assist in installations where necessary and occasionally do small installations or repairs yourself.

- Conduct regular customer check-ins, sharing information and updating customers on progress.

- Complete a final walk-through with the customer with the goal of receiving a positive online review.

Additional job requirements include:

- Ability to drive a forklift truck

- Ability to lift and carry up to 80 lbs of material

- Work with hand tools and power tools, along with paints, stains, and finishes

- Resolve any customer complaints with urgency

- Assist the Office Manager in accurate invoicing

- Work Home Show booths as needed (up to 4 per year), which may include weekend hours

- Conduct occasional sales visits when the President or Design Associate is unavailable