Dispatcher

Gerardos Transportation has been serving the community for over 25 years. We offer door to door transportation service to all major cities including Hartford CT, Springfield MA, Boston MA, and Bronx, NY. Looking to hire employees to dispatch high volume calls.

Qualifications

1 year dispatch or customer service experience

High school diploma or associates degree

Flexible schedule

Strong communication skills

Responsibilities

Utilize software system to schedule trips, assign routes and manage changes

· Working knowledge of service area geography major travel routes

· Exhibit clear, concise written and verbal skills

· Present a friendly, helpful, knowledgeable demeanor to internal and external associates, vendors, and others at all levels

· Use a "two-way radio", multi-line telephone and fax machine

· Handle incoming telephone calls and radio traffic promptly and professionally

· Learn to guide anxious, undirected callers

· Provide appropriate information regarding estimated time of arrival

· Make timely & accurate entries in the computer system

· Monitor the routes for on-time pickups/drop-offs

· Ensure all vehicles return to base at the end of the route

· Ensure proper turnover to relieve dispatcher at the end-of-shift

Shifts available

First shift 2am-10am

Second shift 7am-3pm

Third shift 3pm-11pm