American Girl NYC - Personal Shopper (30hour/Benefitted)

The Opportunity:  The American Girl New York City retail store is looking for a dynamic individual as a Personal Shopper  to provide personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time-management skills, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.What Your Impact Will Be: Treats clients as number one priority, with shopper offering undivided attention.  Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions.Assist with the selling and booking of in-store special eventsCheck in guests for in-store special events or parties and ensure gifts and goodie bags are ready.Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed.Initiates and responds to client communications, schedules appointments, and follows up with client as needed.Utilizes Microsoft applications, including Outlook, to complete administrative duties.Keep up-to-date on product knowledge and services.Works throughout the store offering appropriate suggestions to create multiple sales, anticipating customer’s needs, and appropriately responding to special requests.  Consistently suggests and sells Café, store experiences, in store events and excursions.  Creates a positive experience for the purchaser and entire shopping unit/family.  Consistently demonstrates the principles of MAGIC and the values of PLAY while adhering to the company’s Service Standards as outlined in the Guiding Truths.  Demonstrates flexibility to adapt quickly to the pace of the business.  Handles multiple customers effectively.  Actively supports the mission of the company, which is “To Celebrate Girls”. Client Development-Meets or exceed annual sales and repeat goals.  Maintains regular communication with clients via phone and written correspondence.  Routinely schedules appointments with clientele. Selectively adds client base and deletes inactive clientele.  Actively participates in program and works to build client base and foster client relationships.  Consistently suggests promotions and additional merchandise to every customer.  Maintains departmental expectations of repeat business.  Consistently books clients for Café, store experiences, in store events and excursions. Policy and Procedure-Understands and adheres to company, store and department policies and procedures including POS policies, Team Time and customer hold policies.  Maintains customer information for all clients.  Complies with all components of the employee handbook including but not limited to the Dependability/Availability standards.  Follows dress code presenting a professional appearance at all times.   Follows location standards for data capture (e.g. phone number, zip code, etc) and accurately enters the information into POS.  Achieves and maintains assigned phone and zip code capture rates.   Follows all POS procedures to ensure daily business needs are met, including accurate open/close of the registers and accurate of use the deposit safe.  Product Knowledge-Attends product trainings, storewide meetings & reads American Girl Publications including catalogues.  Can suggest and speak to current in-store & catalogue promotions & uses this information to better serve the customer.  Optimizes selling opportunities by offering complimentary merchandise, PWP, OMT to every customer to build sales.  Effectively determines customer needs, offers features and benefits, overcomes objections, and successfully closes the sale.   Monitors personal contribution to store and PS financial goals including KPI’s and individual sales goals. Maintains customer information in an organized manner.  Ensures that all client correspondence is timely.  Takes ownership for the upkeep of the Personal Shopping offices, lounge, and cash wrap.  Share store and department information with coworkers, solve problems, and resolve all business and interpersonal issues respectfully and collaboratively.  Ask for help and feedback regularly.  Accept help and feedback openly and willingly help others.  Supports coworkers by offering assistance as needed.  Welcome all new associates to the department and assist with their training.   Follows all company standards, guidelines, policies and procedures consistently.