Technical Support Manager
Description Robert Half Technology is seeking a Technical Support Manager for one of our educational client's technology support team. The ideal candidate will have a strong background in managing technical support teams, a deep understanding of both Windows and Apple operating systems, and a passion for supporting the educational community. This role will be instrumental in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our students, faculty, and staff.Responsibilities:
Oversee and manage the day-to-day operations of the technical support team, including staffing, scheduling, and resource allocation.
Develop and implement effective support strategies and processes to enhance efficiency and customer satisfaction.
Provide technical leadership and mentorship to the support team, fostering a culture of continuous learning and improvement.
Collaborate with IT leadership to develop and execute technology initiatives aligned with educational goals.
Manage and prioritize incident resolution, ensuring timely and effective responses to support requests.
Monitor and analyze support metrics to identify trends and opportunities for improvement.
Build and maintain strong relationships with stakeholders, including faculty, staff, and students.
Stay up-to-date on emerging technologies and industry best practices.
Requirements
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Minimum of 5 years of experience in technical support management, with a focus on education technology.
Proven ability to lead and develop high-performing technical support teams.
In-depth knowledge of Windows and Apple operating systems, hardware, and software.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
Experience with help desk ticketing systems and IT service management frameworks.
Preferred Qualifications:
ITIL certifications.
CompTIA A+
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .