Operations Coordinator

Job Title: Operations Coordinator

Department: Operations

Reports To: Chief Operations Officer (COO)

Job Summary:

The Operations Coordinator will assist the Chief Operations Officer (COO) with the daily management of the company. This role is crucial in maintaining effective operations, efficient reporting, and ensuring a customer experience that exceeds expectations. The Operations Coordinator will be responsible for managing multiple daily reports, submitting annual, quarterly, and monthly regulatory documents, creating presentations, assisting with marketing and advertising, as well as collaborating with the art and web teams. Additionally, the Operations Coordinator will serve as a liaison between customers and the COO, ensuring that important matters are addressed in a timely manner.

Key Responsibilities:

Assist the COO with daily operational tasks and initiatives.

Manage multiple daily reports.

Submit annual, quarterly, and monthly regulatory documents in compliance with CPUC and FCC requirements.

Develop presentations for internal and external use, supporting the COO’s strategic objectives.

Assist with marketing and advertising efforts, collaborating closely with the art and web teams to ensure cohesive

and effective campaigns.

Provide exceptional customer service, ensuring a positive customer experience.

Handle inbound calls, providing accurate information and guidance to customers based on standard operating

procedures (SOPs).

Serve as a liaison between customers and the COO, ensuring that important matters are addressed in a timely

manner.

Qualifications:

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Experience in customer service or sales support.

Knowledge of regulatory reporting and compliance is an advantage.

Work Environment:

This position operates in a collaborative office environment where teamwork is encouraged, but noise levels remain

minimal, supporting focused work. The Operations Coordinator's desk is located upfront, allowing for regular

interaction with customers and other staff members.

Our office includes a kitchen stocked with snacks and drinks for our team, fostering a comfortable and welcoming

atmosphere.

This position offers flexibility in work hours to accommodate individual needs while ensuring that business

operations run smoothly.

The dress code is business casual, with corporate T-shirts and polos being perfectly acceptable attire.

While the role is primarily office-based, there may be some local travel required for attending meetings.

Position Type/Expected Hours of Work:

This is a part-time position, typically ranging from 20 to 25 hours per week, with flexible working hours.

We are a small company located in Morgan Hill, CA, and we believe in promoting from within. We are seeking a

mid-level experienced candidate who is a hard worker and comfortable working independently.

About South Valley Internet:

South Valley Internet is a locally owned and operated internet service provider based in Morgan Hill, California. We have been serving South Santa Clara and San Benito Counties for over 30 years, delivering reliable, high-speed internet services to both residential and business customers. Our mission is to bridge the digital divide by offering innovative and affordable internet solutions, backed by exceptional customer service. We pride ourselves on being a community-focused company that values long-term relationships with our customers and invests in the local area. As we continue to grow, we remain committed to providing top-tier service while maintaining the personal touch that sets us apart from larger providers.