Customer Care Specialist I

Remote PositionWhat do we do?We protect and secure the places people live and the things they buy. But we

never forget what matters most. It's the businesses and the people around

the world that depend on Assurant to keep life moving forward.What is a Customer Care Specialist?A Customer Care Specialist is a key position within Assurant because you are

the voice of our organization and clients. You are highly valued as our

customer's primary point of contact and care about helping others. The

Customer Experience is at the forefront of all you do, exceeding

expectations at every turn. You are a listener and problem solver and believe

in quality. You enjoy being on the phone, and customers hear your smile as

you patiently help them find a resolution.When you start, we train you:It's a combination of "classroom" & "on-the-job" training that is

typically four weeks long, but the duration can vary

Classroom training hours are typically Monday through Friday from 9 am - 4

pm with a lunch break

Upon completion of classroom training, you will receive your regular shift

& start working those hoursPrimary Job Responsibilities:Handle inbound calls from our customers by researching and resolving

loan-level inquiries in hazard insurance, mortgage banking, and property loss.

This role requires listening to our customer's concerns and showing empathy

while resolving their issues.

Because every customer is different, we expect you to take the initiative to

truly understand our customer's current challenges, solve them, and use

your expertise to proactively help them avoid future challenges.

You may be asked to participate in special projects, assume new

responsibilities, and adjust priorities as requested.

A robust paid training environment enables you to learn the business, the

systems, the policies, and most importantly, how to effectively engage

and resolve customer challenges. Training will be a combination of

classroom, online and side-by-side observations.The Ideal Candidate Will Have The Following:Strong attention to detail

Love talking to people and having the ability to WOW customers on every call

Excellent verbal, written, and listening skills

Relentless drive to own the customer's problem and resolve it

Ability to adapt well to change

Ability to work well in a fast-paced work environment

Ability to think outside of the box to resolve problems

Ability to multi-task using technology, including call handling, loan

level review, and call documentation

A minimum high school diploma or GED and one year of work experience required

College degree with 0-1 year of work experience preferred

Bilingual (Spanish)