Customer Service Representative

Job description

A consumer goods company in El Monte, CA is looking for a Customer Service Representative to join their team. As a Customer Service Representative, CSR, the candidate will be responsible for helping e-commerce customers by providing product and service information and resolving technical issues in a fast-paced, team-oriented setting.

Schedule: ONSITE M-F 8:00 AM- 5:00 PM RESPONSIBILITIES

Manage a high volume of customer service calls, emails & voicemails

Take incoming calls from new and existing customers in a professional manner

Provide information to customers including verifying requests, answering questions, and offering assistance

Serve as a liaison between incoming calls to our Business Development Associates.

Identify and implement customer experience process improvements

Oversee the company's Amazon orders and return authorizations via phone or email.

Additional projects as required.

Requirements

Looking for a candidate with 2-5 years of related customer or client service experience.

Retail/Consumer products experience is ideal

Degree preferred, but not required

Comfortable interacting with people at all levels on the phone and in person