Program Support Specialist - SOCIAL SERVICES SPECIALIST III

Program Support Specialist - SOCIAL SERVICES SPECIALIST IIIPrint (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4701361) ApplyProgram Support Specialist - SOCIAL SERVICES SPECIALIST IIISalary $57,708.00 - $75,024.00 AnnuallyLocation Denver, COJob TypeFull TimeJob NumberIHA 05402 10/21/2024DepartmentColorado Department of Human ServicesDivisionOES (Office of Economic Security)Opening Date10/22/2024Closing Date11/5/2024 11:59 PM MountainFLSADetermined by PositionType of AnnouncementThis position is open only to Colorado state residents.Primary Physical Work Address1575 Sherman St., Denver, CO 80203FLSA StatusExempt; position is not eligible for overtime compensation.Department Contact Informationvictoria.crocket@state.co.usSalary NoteAlthough the full salary range for this position is provided, appointments are typically made at or near the range minimum.How To ApplyPlease submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Description

Benefits

Questions

Department InformationThis position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies. Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) Remote Work/Hybrid: In office 2 days a week at 1575 Sherman, Remote 3 days a week Please note: These working arrangements are subject to change. About Us:If your goal is to build a career that makes a difference, consider joining the dedicated people of theColorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planwww.copera.orgplus 401(k) and 457 plans

Medical and dental health plans

Employer supplementedHealth Savings Account

Paid life insurance

Short- and long-term disability coverage

10 paid holidays per year plus vacation and sick leave

DiscountedRTD EcoPass(Denver Metro locations)

BenefitHubstate employee discount program

Employee Wellness program MotivateMe

Excellent work-life programs, such as flexible schedules, training and more

Some positions may qualify for the Public Service Loan Forgiveness Program. For moreinformation, go tohttps://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. Description of JobWork Unit:The Division of Economic and Workforce Support is responsible for ongoing implementation of an array of Adult Financial Assistance. The programs operate in all counties in Colorado and are administered locally by the county departments of human/social services. The Division supervises county departments of human/social services in the administration of these programs and is responsible for assuring that all counties comply with the terms of their county policies and all federal and state statutes and regulations. Division staff write state-level policies and rules; train county staff onpolicies, procedures, and effective case management skills; provide technical assistance to counties on automated systems issues; work with the General Assembly on legislative and fiscal initiatives affecting programs operation; report to the federal government federal programs; monitor county performance; and allocate funds to the counties for their use in implementing the program. The Division is the primary link between the county departments of human/social services and the federal government on issues regarding welfare reform and disabled individualsreceiving Social Security Insurance (SSI). The Division also works closely with other Divisions and Offices within the Department, other state agencies, the General Assembly, the Governor’s Office and client advocacy organizations in the implementation of welfare reform.Description of Job:This position exists to ensure appropriateness of benefits and services delivered by county departments of social/human services in the Adult Financial and Colorado Works programs. This position provides state support, including technical assistance, over the shoulder support, program and policy information and clarification, and general program assistance to county staff responsible for administration, issuance and claims collection of Adult Financial and Colorado Works benefits and services. The position works with the Colorado Benefits Management System (CBMS), assisting with requesting CBMS modifications to ensure accurate policy interpretation, efficient operations, and accurate reporting. In addition, the position assists with reviewing county Adult Financial and Colorado Works programs operations. This position exists to provide more efficient and cost effective ways to serve needy families.Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsThe Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado.A Human Resources Specialist will only review the Work Experience section and the Supplemental Questions of the online job application to determine your eligibility of meeting the qualifications for the position that you are applying for. Resumes will not be accepted in lieu of the official State of Colorado application form, but may be attached. Do not use "see resume" or "see attached" statements on your application.Minimum QualificationsExperience:

Six years of professional experience in workforce development or assisting others with

receiving benefits in a human services program such as Adult Financial and ColoradoWorksPlease note: This experience must be clearly documented in your application, and thesupplemental questions must be answered. Answers such as "N/A", "In Cover Letter" or "See Resume"; will not be accepted.OREducation and Experience:

A combination of related education and/or one or a combination of workforce development, assisting others in receiving benefits in human services programs equal to six (6) years.

Please note: This experience must be clearly documented in your application, and thesupplemental questions must be answered. Answers such as "N/A", "In Cover Letter" or "See Resume"; will not be accepted.Substitution:A combination or work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year-for-year basis for the Bachelor's degree.Additional education an accredited college or university may be substituted for the experience on a year-for-year basis.Definition of Professional Experience: Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.Preferred Qualifications

CBMS experience, including Work Programs and eligibility

Group facilitation and training experience

Demonstrated experience in applying rules and regulations to practice

Demonstrated experience fostering good partnerships across multiple agencies and

localities

Organizational skills, attention to detail, and the ability to exercise independent

judgment based on an understanding of program policies, directives, and activities

The ability to provide administrative guidance, capable of assessing the need for and

offering technical assistance and resources

Experience in applying business process reengineering principles to practice

Experience developing training materials and delivering training and/or technical

assistance to a variety of audiences Highly Desirable Knowledge, Skills, and Abilities

Knowledge of federal, state, and county regulations, policies, and legislation pertaining to the administration of the Adult Financial and Colorado Works programs;

Knowledge of county organization, business processes and operational policies and procedures;

Demonstrated knowledge of and experience in application of Colorado Works rules and regulations, services and assistance for the children and families, and workforce development concepts;

Interpersonal and communication skills including the ability to process verbal information, understand and prepare written work documents and communicate with others to convey information effectively;

The ability to provide administrative guidance, capable of assessing the need for and offering coaching, technical assistance and resources;

Knowledge of the state's Volume III regulations, Agency Letters and other policy and system guidance documents;

Demonstrated ability to lead and organize a work units work, carry out assignments and prioritize objectives to complete tasks timely, face and meet frequent deadlines;

Demonstrated ability to lead and foster a comfortable work environment;

Demonstrated ability to complete independent projects as well as work in a team environment;

Demonstrated ability to develop constructive and cooperative working relationships with others, and maintain them over time;

Demonstrated ability to collaborate and work with internal and external stakeholders as part of a team, participate in group objectives, and ensure those objectives are effectively met in a timely manner;

Proficient in the Microsoft Office Suite, specifically Word and Excel.

Conditions of Employment

The successful candidate in this position will be willing to submit to and able to successfully pass a criminal background check.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

The successful candidate in this position will also possess and maintain a valid Colorado driver's license and be able to independently travel throughout the state, using personal transportation or a state vehicle to conduct site visits and attend meetings and trainings.

APPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available athttps://spb.colorado.gov/. A standard appeal form is available at:https://spb.colorado.gov/. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.Supplemental InformationHow to Apply (PLEASE READ CAREFULLY)Applicants are required to attach a cover letter and resume to their application. Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.Note:Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.Comparative Analysis ProcessThe comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants. For recruiting questions, please contact grace.healy@state.co.usThe State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.ADAAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of thiscommitment, our agency will assist individuals who have a disability with any reasonableaccommodation requests related to employment, including completing the applicationprocess, interviewing, completing any pre-employment testing, participating in theemployee selection process, and/or to perform essential job functions where the requestedaccommodation does not impose an undue hardship. If you have a disability and requirereasonable accommodation to ensure you have a positive experience applying or interviewingfor this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhsada@state.co.us or call 1-800-929-0791.Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first- ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt to upload (attach) it.The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.01 Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

Yes

No

02

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

This information is available to me and I have read this information.

I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

04

If you are a current or former State of Colorado employee, please list your employee number (starts with 997). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

05

Please describe your specific experience working in Colorado Works, Adult Financial, or workforce programs. Include the number of years of your experience working in these programs.

06

Please describe your experience using the Colorado Benefits Management System (CBMS) or a similar eligibility determination system. Include the number of years of your experience working with these systems.

07

This position requires communicating complex information with multiple partners. Please give an example of when you leveraged your written communication skills to explain a process.

Required Question

AgencyState of ColoradoAddressSee the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, Websitehttps://careers.colorado.gov/ApplyPlease verify your email addressVerify Email