Fine Jewelry Production and Customer Support Coordinator

Established NYC-based wholesale jewelry brand seeking a highly organized and detail-oriented individual for full-time position as a Production and Customer Support Coordinator to handle the following responsibilities:

1. Support the sales team in generating and fulfilling special/custom orders

2. Accepting and processing customer special orders over the phone/email from customers

3. Communicating customer’s custom designs to CAD designer for development via email

4. Tracking orders to guarantee on-time completion and delivery

5. Manage and updating the website with new product listings

Requirements and Skills:

Highly Proficient in Microsoft Excel, Outlook, and Word (Photoshop is a plus)

Excellent communication and interpersonal skills

Strong admin/organizational skills, with the ability to multitask and manage time effectively

Team player with a positive, can-do attitude

Experience in customer service