Operations Coordinator for MSP

If you are a tech enthusiast with experience assisting customers and working with a ticketing system, we have the job for you. We are looking for a well-rounded, grounded individual who is detail orientated, an avid critical thinker, and excited to learn and grow with a NYC MSP.

WHAT YOU WILL DO

- Work out of mid-town office with great team and report to Operations Manger

- Answer phones and create service tickets, then dispatching to appropriate party.

- Assist in dispatching tickets and scheduling of onsites for technicians.

- Assist in working on company social media.

- Assist in scheduling of internal meetings and assisting Operations Manager with various duties.

- Get up to speed with a 3 week in house orientation. Learning the ins and outs of our clients and the DeepTech way to ensure you are set up for success.

- Your day-to-day requires strong customer service skills as well as excellent organization and documentation

- Maintain and manage schedules for team of service desk technicians.

- Participate in monthly operations department meetings

- Participate in monthly full staff meetings

- More than anything you can expect to learn and be challenged and have opportunities to grow.

WHAT WE ARE LOOKING FOR

Must be proficient with the following:

> Have a basic understanding of technical concepts and relate to non-technical users with approachability and empathy.

> Office 365

> Calendar management

> Empathetic and inquisitive approach to customers

> Adept at learning new software

> Ability to multi-task and remain situationally aware

> Experience working in the tech industry, whether retail or B2B.

> Comfortable in a fast-paced environment with sense of urgency and understanding of priorities

If you were a technician in a previous job and like to be around tech but prefer not doing the technical work this could be the prefect job for you!

TO APPLY: Only applications emailing DT will be considered. Email resume to hiring@deeptechinc.com to enter hiring process.

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WHAT WE OFFER

+ Benefits: Commuter benefits program, employee referral, EAP, 9 paid holidays, PTO & Sick time. Medical, Dental, Vision, Life, AD&D Insurance.

+ Continuing Education: In addition to having annual goals to pursue your higher education, we provide a standard and a specialized training path for each employee.

+ Office environment: Be part of a team that celebrates anniversaries, has ping pong games, monthly employee appreciation prizes and a workplace with humor, levity and occasionally a dog running around.

+ The ability to work with autonomy while being supported by a team and coached by an encouraging management team.

WHO WE ARE: DeepTech Inc. has been a mainstay in the world of NYC MSP’s for over 20 years. Built from the ground up with long-lasting client relationships.

What are DeepTech’s offerings?

Flexible Helpdesk

Procurement & Provisioning Solutions

Strategic Projects

Business Protection & Continuity

Virtual CIO

What advice would DeepTech give a new client? Backups are everything.

Check us out!

https://deeptechinc.com/

https://www.instagram.com/deeptechnyc/

DeepTech is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.