Program Manager - Digital and Technology Services

Reference #: 1012332

SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.CHOP's Commitment to Diversity, Equity, and InclusionCHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.A Brief Overview

Demonstrates exceptional knowledge of and expertise in CHOP's program management methodology, tools practices, and standards. Assigned to complex set of projects spanning over multiple years commitment that requires dedicated project managers and team members.Exhibits outstanding skills in the coordinated management of multiple related projects directed towards a common objective.Demonstrates exceptional proficiency in assimilation of interrelated factors to gain successful results towards the program objectives. This includes complicated plans, decision making, budgets, risk mitigation, and multilayer communication and relationship management.Demonstrates expert proficiency in reviewing and creating detailed documentation and reports relevant to the management and operation of CHOP's computer systems, including budget plans.Exhibits excellent communication skills in dealing with program leadership, project sponsors, colleagues, vendors and organizational administration.

Demonstrates ability to directly supervise project managers in a dedicated, matrix or blended environment.Exhibits seasoned leadership in motivating project teams and stakeholders.

Demonstrates exceptional skill at negotiating agreements with customers, coaching staff, and managing change journey towards program strategic objectives.What you will do

The Program Manager's portfolio of projects with include Cybersecurity, Infrastructure, and Technology projects.

A Program Manager functions as both subject matter expert and team manager. The responsibilities echo those of a Principal Project manager, but include direct supervision of team members and projects. A Supervisory Project Manager manages programs of related CHOP project plans and leads the Project Management Organization. A Program Manager Manager also:

Oversees management of a portfolio of related projects; leads and manages large complex projects or a series of projects with significant risk.

Manages and tracks aggregate budget and resources, reconciles shortages and overages in individual budgets, implements project budget controls as needed, and facilitates program audits.

Works with Executive Sponsors and Program Managers to define project scopes, resolve critical issues, mitigate risks, establish and monitor appropriate project budgets, and ensure that program management goals and objectives are successfully completed in compliance with organizational and project management practices, standards and policies.

Collaborates with HR and DTS Resource Managers to identify and select project personnel; communicates the project vision and individual roles to team members; and manages resources, vendors, and all relevant parties.

Monitors project progress, resolves associated issues and mitigates risks, and ensures that stakeholders remain informed and actively involved in the project's timely completion.

Generates and distributes program status reports and metrics for all affiliated stakeholders.

Provides business input to top management, PMO and key stakeholders on decisions to initiate new projects and discontinue existing projects.

Negotiates contracts and manages vendor relationships relative to project portfolio.

Collaborates with the PMO on continuing development of best practice project management tools and techniques.

Manages, coaches and mentors project managers.The department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.Education Qualifications

Bachelor's Degree Business, Healthcare IT or related field Required

Master's Degree Business Administration, Health Administration, Radiologist Assistant or additional disciplines Preferred

Experience Qualifications

At least fifteen (15) years solid experience as project manager in medium to large complex projects with increasing responsibilities. Required

At least three (3) years Program Management responsibilities experience in large complex programs Required

Background in Cybersecurity, Infrastructure, and/or Technology projects Preferred

Skills and Abilities

Information Security Requirements:

Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.

Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.

Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Licenses and Certifications

Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire - Preferred and

Project Management Institute (PMI) Membership - Project Management Institute (PMI) - upon hire - PreferredTo carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.EEO / VEVRAA Federal Contractor | Tobacco StatementChildren's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.