Customer Service Specialist for E-commerce Small Business

At Bogar Tech Designs, we are dedicated to offering quality film products at affordable prices . Our mission is to add maximum value for our customers while fostering a collaborative and inclusive work environment. Our customer service specialists are essential to maintaining strong customer relationships by providing value and problem solving support . They embody our customer-first approach, to build lasting, positive relationships and ensure a smooth, satisfying experience for each customer.

Position Overview:

As a Customer Service Specialist, you will be the face of Bogar Tech Designs, helping increase customer experience through pre and post-sale support. You’ll play a critical role in generating and retaining revenue through positive customer interactions aimed at building trust and ensuring our customers feel valued. Your adaptability, problem-solving skills, and self-driven attitude will help you meet KPIs and contribute to your and our company’s growth.

Key Responsibilities:

- Handle customer inquiries, resolve issues and turn every interaction into a positive experience by making customers feel valued and supported at every step.

- Manage customer returns and address product-related questions with accuracy and efficiency.

- Develop and maintain deep knowledge of our products to effectively address customer inquiries, troubleshoot issues, and offer resolutions.

- Collect and communicate customer feedback and product issues to improve customer experience.

- Develop proactive strategies focused on building sustainable customer relationships and business growth.

- Maintain a sales-oriented approach to retain customers and create upselling/ cross-selling opportunities.

- Demonstrate adaptability in assisting with duties beyond the defined role when business demands.

- Use shipping and fulfillment software to manage orders and coordinate with relevant departments as needed.

Qualifications:

- Strong problem-solving skills with a solution-focused attitude and the ability to work independently.

- Excellent communication and interpersonal skills with a customer-centric mindset.

- Ability to work well under pressure and adapt to new systems and processes.

- Demonstrated initiative and motivation to exceed expectations.

- Automotive, vinyl wrap, or PPF knowledge preferred, but not required.

- Previous experience in customer service or a related field is required.

Ideal Traits:

- A passion for helping customers and a genuine interest in personal growth.

- A positive attitude and growth mindset to tackle challenges.

- Professionalism and discretion in handling confidential information.

- Coachability and openness to learning new skills and techniques.

Perks and Benefits

- Casual work attire in a relaxed and supportive workplace.

- Friday meals provided for all team members.

- Fun quarterly events and activities to celebrate achievements and build team camaraderie.

- Incentives and performance bonuses opportunities.

- 3% Matching Retirement Plan

- Dental and Medical Plan with company contribution

Join our Team

If you are driven, empathetic, and ready to make a positive impact on our customers’ experience, we want to hear from you! Apply today to join a team that values growth, collaboration, and customer success.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

Dental insurance

Health insurance

Paid time off

Shift:

Day shift

Morning shift

People with a criminal record are encouraged to apply

Experience:

Customer service: 2 years (Preferred)

Ability to Relocate:

Gardena, CA 90248: Relocate before starting work (Required)

Work Location: In person