Customer Service Representative - CSR

Customer Service Representative (CSR)

Payrate Hourly: $18.00 - $20.00 / Full Time

Do you want valuable career experience where you are an important part of day-to-day operations? If so, you are the right fit for our team.

Horizon was started in 2004 and has rapidly become one of North America’s largest and most well-known private brand marketers and distributors of tires and tire-related products. Horizon has offices and warehouses in Los Angeles, Houston, Memphis, and Qindao, China. We source our products from China, Southeast Asia, and Eastern Europe. We encourage you to visit www.horizontire.com to learn more about our quickly growing company.

When you join our team, we are proud to offer competitive pay, opportunity for advancement, and a comprehensive benefits package, including Medical, Dental, and Vision (base HMO plan is 100% paid by employer), 401(k) with Employer Matching, and paid time off.

Essential Job Responsibilities:

Proactively respond to customer queries (i.e. order status, order amendments, thereby ensuring a high level of customer service).

Provides timely information as expected, works at high levels of consistency & accuracy

Responsible for supporting Sales Representatives, managers, and other departments by providing administrative, clerical, and customer support.

Follow up with customers, generate and process orders and related job matters as well as resolve problems.

Coordinates domestic shipments with the Traffic Management to meet all client needs

Complete the order process from receipt of customer orders through to dispatch and then invoice, using defined processes and system functionality.

Monitor customer account and/or order book status on a regular basis, resolving problems with potential customer impact e.g. credit blocks, delivery issues.

Control the delivery process, preparing associated documentation for goods dispatch, booking transportation in line with site and warehouse capabilities, process freight charges.

Escalate unresolved product availability, forecast management and delivery issues to your line manager for resolution with relevant parties.

Respond, greet, resolve customers’ phone calls and provide assistance.

Assist with placement of orders; generate orders, refund, or exchanges, understands all functions of order entry system

Cancel and update accounts.

Resolve customer complaints and concerns via phone, email, mail, or others.

Perform data entry when orders are completed or changed.

Maintain and update customer database.

Attempt to persuade customer to reconsider cancellation.

Sell products and services if it’s required; handle product recalls.

Assist in managing the flow of information in the functional mailbox.

All duties are to be carried out at all times in compliance with all Horizon Tires Inc. business conduct policies and guidelines.

Work collaboratively with team members with different backgrounds and perspectives.

Deal with return products in required procedure.

Back up for another co-worker when it is needed.

Receptionist Skills and Qualifications:

Telephone Skills

Verbal and Written Communication Skills

Microsoft Office Skills

Professionalism

Customer Service Oriented

Organization

Handles Pressure

Follow instructions and perform other duties as may be assigned by supervisor

Bilingual speaking – Spanish is a plus but not required

Job Type: Full-time

Salary: $18.00 - $20.00 / Full Time

Benefits:

Attractive Commission

Health Insurance

PTO / Sick Time

401(K)