Customer Service Representative for Busy Dry Cleaners

Are you a people person with a knack for problem-solving?

Do you thrive in a fast-paced environment? Join our team at Frederick Cleaners as a Customer Service Representative and be at the heart of our operation!

About Us:

Frederick Cleaners is a well-established dry cleaning service known for its commitment to quality and customer satisfaction. With years of experience in the industry, we take pride in delivering impeccable service and exceeding our customers' expectations every time.

Position Overview:

We are seeking a dynamic individual to join our team as a Customer Service Representative. In this role, you will be the face of our company, interacting with customers daily to ensure their needs are met and providing exceptional service with a smile. From processing orders to addressing inquiries and resolving concerns, you will play a vital role in maintaining our reputation for excellence.

Responsibilities:

Greet customers warmly and assist them with drop-off and pick-up of garments.

Accurately process orders using our computerized system.

Address customer inquiries regarding services, pricing, and order status.

Resolve customer complaints and concerns promptly and professionally.

Maintain cleanliness and organization of the front counter area.

Collaborate with other team members to ensure efficient workflow and timely completion of orders.

Upsell additional services and promotions to enhance the customer experience.

Perform other duties as assigned by management.

Qualifications:

Previous customer service experience, preferably in a retail or hospitality setting.

Excellent communication and interpersonal skills.

Strong attention to detail and accuracy in handling orders.

Ability to multitask and thrive in a fast-paced environment.

Proficiency in computer systems and basic software applications (typing and 10 key).

Flexibility to work weekends and holidays as needed.

Knowledge of dry cleaning processes and fabrics (preferred but not required).

Competitive pay based on experience.

Flexible scheduling options.

Opportunities for advancement and professional development.

Employee discounts on dry cleaning services.

Supportive and friendly work environment.

Work Hours:

Monday - Saturday (Morning Shift)

Monday - Saturday (Afternoon Shift)

Both Full Time and Part Time position Available.

How to Apply:

If you're passionate about providing exceptional customer service and eager to join a dynamic team, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you're the perfect fit for this position to Frederick Cleaners.

At Frederick Cleaners, we believe in delivering more than just clean clothes—we deliver peace of mind and satisfaction to our valued customers.

Join us in making every garment, and every interaction, a positive experience!