Bilingual Receptionist

Building on its 31-year-old history, The Living Room is advancing innovative approaches to support women and children experiencing homelessness establish a stable and flourishing life. Our efforts are focused on serving with housing, wrap around services, outreach, and focused financial assistance. We also serve hot meals and meal boxes. While much of our capacity provides one-on-one support, we have goals for micro-enterprise, and a teaching kitchen. In this growth process, TLR is working to develop and improve best practices and collaborations. This is an extremely exciting time to join a growing organization that is heart centered.

Job Title: Bilingual Receptionist

Reports To: Center Supervisor

Status: Part-Time/Non-Exempt (12pm - 4pm)

Summary:

The Receptionist position is responsible for greeting participants as they arrive, assessing needs and abilities to engage, answer questions, and ensuring they get to the correct service provider, class or group. All volunteers and community partners will also be checking in with the Receptionist upon arrival. Participants often will arrive in varying stages of trauma due to homelessness or other traumatic life events. There will be components of mentoring, coaching, and kindness.

Job Duties:

Welcomes all visitors including community partners, volunteers, and participants and has them sign in at the front

desk

Provides professional, respectful and supportive engagement with all participants, volunteers, community partners,

and guests

Receives and logs incoming phone calls and connects them to appropriate staff

Retrieves messages from voicemail and forwards to appropriate staff

Ensures that common areas and meeting rooms are clean and organized

Ensures that all participants are following TLR agreements

Ensure all sign-in sheets are prepared for community partners

Ensure logs are prepared for classes and special events

Report all safety concerns to Center Supervisor in a timely manner

Attend all mandatory staff meetings

Environment:

While performing the duties of this job, the employee works both indoors and outdoors

May be exposed to equipment vibrations, noises, and odors, wet and/or slippery surfaces.

May include traveling to meetings, conferences, and work assignments

The employee must be able to meet deadlines with severe time constraints.

The noise level in the work environment is usually moderate and often work in a shared space

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able sit for extended periods

Sensory: Frequently required to read documents and written reports

Must be able to speak clearly and understand/be understood using the English language

Frequently required to concentrate on moderate detail with frequent interruption

Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to

specific ideas, several at a time

Frequently required to use a computer and phone

Prolonged periods walking or standing

Must be able to lift, carry, and place up to 40 pounds at a time

Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and color

vision

All interested and qualified applicants can send a cover letter and resume to the email provided.